Senior Direct Sales and Servicing Agent | Qatar Airways | Brussels

Monday, November 5, 2018

Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About the role: Qatar Airways is looking for a Senior Direct Sales and Servicing Agent to support the Belgium's direct and trade client groups maximising revenue from these customer segments whilst providing a source of expertise to Belgium's Commercial team in all matters relating to reservation procedures.
Based in our Brussels, you will deal with customers over the phone and by email.
Accountabilities of the role:

  • Managing group activities (quote offers, booking, ticketing, invoicing)    
  • Handling new bookings, servicing and ticketing for Qatar Embassy, attending to requests for Embassy related travel and/or VIP movements within agreed VIP policy and procedures.
  • Handling sales, servicing and ticketing for selected preferred Qatar Airways and corporate accounts 
  • Providing additional reservations and ticketing support as required by the business in event of ad hoc operational need or disruption management.
  • Acting as an ambassador for Qatar Airways in all contacts with direct and internal customers by providing accurate and timely information.
  • Undertaking a share of administration duties required/directed to ensure smooth day to day running of the office.
  • Work closely with the Brussels travel agents and answer queries related to refunds and waivers
  • Answer and follow up Medical Case with QR Medical
  • This role is office based however there may be occasions when there is a need to be flexible to travel across Belgium, France, Netherlands and Luxemburg for meetings or training

About you:

The successful candidate will have the following:

  • A recognised trade or airline qualification
  • Experience of working within a customer service environment, preferably with an airline background or travel management company  
  • Amadeus experience (Advanced Level)
  • Strong planning and organisational skills
  • Problem solving skills with an analytical mindset 
  • Strong communicator with the ability to build relationships quickly
  • It would be desirable to have knowledge of BSP link, Agent Debit Memo's and Agency Credit Memo's
  • Fluency in French, English and Dutch
You must also have the right to live and work in Belgium to be considered for this role.
Note: you will be required to attach the following:
1. Resume / CV

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