We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in Milan as an Airport Services Supervisor. Reporting directly to the Station Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for.
You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. Key accountabilities:
Facilitate ramp handling in liaison with all airport staff to expedite departures
Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
About You:The successful candidate will have:
Trade or vocational qualification
A recognised IATA airline certificate is desirable but not essential
Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
Ability to work shifts is essential
Fluency in English and Italian (written and spoken) is essential for this role. You must also have the right to live and work in Italy.